Privacy Policy

This Privacy Policy describes how Magieva, Inc. (“Magieva”, “we”, “us”) collects, uses, and protects information when you use our platform and services (“Services”).

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and organization details
• Profile Information: Job title, preferences, and settings
• User Content: Messages, documents, projects, and other content you create or upload
• Payment Information: Billing details processed through secure third-party payment processors
• Communications: When you contact us for support or feedback

1.2 Information We Collect Automatically

When you use our Services, we automatically collect:

• Usage Data: How you interact with our Services, features used, and actions taken
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and referring URLs
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

1.3 AI and Machine Learning

Our Services use AI to provide intelligent features. We may use your interactions to improve AI model performance, but we do not use your private content to train third-party AI models without your consent.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: Third-party vendors who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

View our list of sub-processors

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a portable format
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, please contact us at privacy@magieva.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@magieva.com.